FAQs

(You can always shoot us an email at hello@carryacountry.com, too!)

What does Taaluma mean?

Taaluma means 'culture' in the Swahili language.  After all, that's what Taaluma Totes are all about.  They remind us there's an awesome world out there--filled with awesome cultures, people, and places--who can all be connected through a backpack.

Are there any pockets inside the tote?

Absolutely! There is a passport pocket inside the tote for your travel convenience.

When will I get my tote?

Orders placed before 12 noon ship the same business day. Shipping time in transit is calculated at checkout based on your zip code.

Can I cancel my order and get a refund?

Of course! Just send us an email at hello@carryacountry.com letting us know, and we'll take it from there :)

Can I exchange/return my tote?

If you are not 100% excited about the tote that you received, no worries! We are more than happy to swap your tote for another style or have you return it for a full refund just pay for the return label. Please email us at hello@carryacountry.com for instructions on sending your tote back to us.

Do you ship internationally?

Yes, we ship all over the world & we'd love to get a tote on your shoulders no matter where in the world you live.  Choose your country when entering your shipping address at checkout.

I have run out of the Taaluma info cards. Can Taaluma send me more?

Absolutely! Send us an email at hello@carryacountry.com and we can get some more Taaluma info cards packed up and headed your way.

Will limited edition totes be restocked?

Sorry to say it, but when they’re sold out they’re gone for good!  We travel far and wide to find the wackiest fabrics this world has to offer, but this DOES mean that we often can't find that same fabric ever again.  So if you’re eyeing down a limited edition tote, snatch it up while you can!

Can I clean my tote?

Yep!  We recommend testing your detergent/cleaner on a hidden part of your backpack first though--just to make sure it doesn't discolor.  If it looks good, spot-clean any small stains, air dry it, and you'll be totin' again in no time. Do not machine wash.

Will my tote fit a laptop? 

Yes. Totes measure about 18" x 12" x 5", and easily fit most laptops measuring 15" or less.  So whether you are using a tote for travel, class, or a weekend getaway, Taaluma Totes have your back!

Do custom totes and traveler edition totes fund microloans too?

Yes!  We microloan 20% of profits from every tote.  Occasionally, if there are no microloans open in a certain country, we fund a microloan in a neighboring country instead.

Where are the totes I saw on Shark Tank?

The totes from Shark Tank were limited edition fabrics that have all been snatched up!

Do the totes have a warranty?

Yes! We have a 1 year free repair/replacement warranty. Often these totes are limited edition items made from fabrics that are hard to source so we do our best to repair back to new condition. If we can't, then we will replace the tote for free.

Do you have wholesale totes?

Yes! Please email us at hello@carryacountry.com to discuss wholesale opportunities.

What is the best way to contact Taaluma Totes?

We spend a good portion of our time overseas in search of the world's most colorful fabrics, but we are always available through email, so shoot us an email at hello@carryacountry.com with any questions/comments!